How many times have you found yourself back-pedaling when you are trying to explain something that seems so simple to you, yet the receiver just doesn’t quite understand? It’s frustrating, and I will be the first to admit that. Frank Roby has mastered the art of communications and has a pristine way of conveying a message that will be acknowledged and understood by both himself and the receiver. For 35 years, Roby worked in traditional business roles, but a few years ago, he decided it was time for a change. He has done so many great things in his life time and he has seen the good and the bad of communications. As a result, Roby admits that “I have found some things I feel very strongly about.” Mr. Roby asked our class what we thought information was, and more importantly, what we thought its purpose was. He continued to expand upon the notion that how we understand and receive information helps us to communicate.
Most of the time, we focus more on the message we are sending and there is an inherent problem with this. What is important to us and our message may not be important or received the same way by others. Roby encouraged our class to focus “less about what we want to send, and more about what others will receive.” Mr. Roby’s message really hit home with me because it is so relatable, on so many levels. When you think about it, this lesson can be applied to just about every communications scenario. We all understand things differently and if we apply this lesson, our efforts for effective communications can be more thorough and precise.
Roby credits his communication skills for saving him from sticky situations; “I’ve always relied on my ability to communicate to work my way out of problems.” Roby basically helps people communicate more effectively for a living. Not too shabby if you ask me. There is one other obstacle Roby mentioned about information and communicating the message. Roby insists that “our skills are our bias; our answers are what we tend to be best at.” Consequently, we must strive to find a balance in the spectrum. In order to be a communicator, it means we must make balance without going to either side. If you are able to send a message that someone can receive, the better chances you are that your message will resonate and be acted upon.
Frank Roby has mastered this skill of balance and strives to be the voice of reason. Since his change in career path, Roby has recognized and embraced the special gift he has for communications. When Roby embarked on this new career path, he was just trying to compliment what he has always done with his life; do great things. Roby admits that “My life came together in kind of a backwards way” but now, he has found his passion and his calling, which in the end, is a reward in itself.
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